Privacy Policy

Last updated: 20 September 2026

1. Who we are

Manewales is a wine label owned and operated by [Company Legal Name] (registration number [XXXX/XXXXXX/XX]), trading as Manewales, a Ciska Art wine label. Our registered address is [Physical Business Address]. For any privacy-related questions, contact our Information Officer at [infoofficer@email].

2. This policy

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit this website, place an order, or otherwise interact with Manewales, in line with South Africa's Protection of Personal Information Act 4 of 2013 (POPIA).

3. Information we collect

• Contact details: name, email address, phone number
• Delivery details: physical delivery address
• Order details: products purchased, order value, order history
• Age-verification confirmation: your confirmation that you are 18 years or older
• Payment information: processed securely by [Payment Processor Name] — we do not store your full card details ourselves
• Technical information: IP address, browser type, device information, and cookies (including Meta Pixel data used for advertising)
• Marketing preferences: whether you've opted in to receive marketing from us

4. Why we collect it

• To process and fulfil your order, including delivery
• To verify you meet the legal minimum age to purchase alcohol
• To communicate with you about your order (confirmations, shipping updates, support)
• To send marketing communications, only where you've opted in — you can unsubscribe any time
• To improve our website and marketing, including through analytics and advertising tools such as the Meta Pixel
• To comply with our legal obligations, including record-keeping for alcohol sales

5. Legal basis for processing

We process your personal information because it's necessary to perform our contract with you, to comply with a legal obligation (age verification), or because you've given consent (marketing).

6. Sharing your information

We share your information only where necessary, with our courier/delivery partners, our payment processor, our website/CRM platform provider (GoHighLevel), and advertising platforms such as Meta where you haven't opted out of tracking. We do not sell your personal information to third parties.

7. Cross-border transfers

Some service providers we use may store or process information outside South Africa. Where this happens, we take reasonable steps to ensure your information receives a level of protection consistent with POPIA.

8. Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, and misuse.

9. Retention

We keep your personal information only as long as necessary for the purposes above, or as required by law, including record-keeping obligations for age-restricted sales.

10. Your rights

Under POPIA, you have the right to request access to, correction of, or deletion of your personal information; to object to our processing, including for direct marketing; to withdraw consent at any time; and to lodge a complaint with the Information Regulator:

11. Children

This website and our products are not intended for anyone under 18. We do not knowingly collect personal information from minors.

12. Direct marketing

We only send direct marketing where you've opted in, in line with POPIA. Unsubscribe any time via the link in any marketing email, or by contacting us.

13. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will appear on this page with a new "last updated" date.

14. Contact us

[email protected]