Last updated: 20 September 2026
If your order arrives damaged, faulty, or incorrect, contact us at [email protected] within 7 days of delivery, with your order number and a photo of the issue. In line with the Consumer Protection Act, you're entitled to a repair, replacement, or refund for goods that are defective or don't match their description.
Because we sell alcoholic beverages, we can't accept change-of-mind returns once your order has been delivered and the bottle seals are intact — standard practice for alcohol retailers, for hygiene, safety, and stock-control reasons.
If our courier can't verify that someone 18 or older is available to receive your delivery, the order won't be left, and will either be redelivered (redelivery fees may apply) or returned to us. If returned because age couldn't be verified, we'll refund your order minus any delivery costs already incurred, unless you arrange redelivery.
Email [email protected] with your order number and details of the issue. We'll respond within 1 business day with next steps.
Approved refunds are paid back to your original payment method within 7–14 business days of approval.
Where a return is due to our error (damaged, faulty, or incorrect item), we cover the cost of return shipping.